A chatbot is basically a program designed to automatically simulate conversation with a website or social media platform user in a natural language in websites, message apps, or mobile apps.
For example, when you visit a website selling shoes, you may encounter a chatbot that engages you in exactly what you want such as the size of shoes you need and automatically guide you to the right product through a series of predetermined keywords.
One of the greatest advantages of chatbots is their simplicity of use. In most cases, you only need to paste a piece of code on your site and create a series of templates to start using a chatbot on your website.
Chatbots can easily be integrated your website platform.